Terms and Conditions
Every conversation will remain confidential unless you disclose an illegal activity or there is a risk to yourself or others. Coaches may keep brief notes of conversations with you, and these will be destroyed after six months. Coaches may discuss how they worked with you – in an anonymized way – with their coaching supervisor as part of their professional development.
We store all your data in our virtual filing cabinet. All data is encrypted to keep it private and secure. We only hold the information you send us. Usually, these are details like name, email address, phone number, and any preparatory notes. We won’t tell anyone that we are working with you. If you would like us to delete your records – except financial records in our accounts – let us know.
If we ever say or do anything that you don’t feel comfortable with or you are concerned with the way we are working, please let us know immediately.
Nature of Relationship
Coaching is about moving forward. It is not to be construed as psychological counseling or therapy. Coaching results are not guaranteed. You enter into coaching with the understanding that you are responsible for creating your own results.
Please note that once you have booked an appointment with us, it means that we have reserved time in our schedule exclusively for you.
To avoid a cancellation fee, please cancel or reschedule at least 24 hours before your appointment. You can do so by clicking the “Change/Cancel Appointment” button in the email confirmation or the “View/Change Appointment” link in the calendar invitation.
If you cancel less than 24 hours before your appointment, you will be charged in full. The “Change/Cancel Appointment” button and “View/Change Appointment” link will not work, so please let us know by replying to the confirmation email instead. In the event of a true, unavoidable emergency, we will waive all or part of your cancellation fee.
We value your time and believe it is fair to honor the same policies we apply to our clients. Should we need to cancel with less than 24 hours’ notice, we will give you a full refund and a 100% discount on your next appointment for the same service.